FAQs

Information

We have chosen a comprehensive selection to sell online. However our complete selection is available in store. 

As long as you follow our returns procedure, you should be refunded within 14 days of returning your item to us, however, the refund will generally processed a lot sooner. For more information on our returns policy please click here

We want you to be delighted with everything you buy online, however if by chance you are not happy with your purchase and want to return or exchange something. To find out how to do this click here

Yes, you absolutely can! Our fabulous gift cards are uniquely packaged in our signature packaging and are the perfect gift idea no matter what the occasion. Gift cards can be used throughout any of our Jenny's stores in Ashbourne, Dunshaughlin and Malahide. Unfortunately gift cards cannot be used to make a purchase online.

No, unfortunately gift cards and credit notes may only be used in-store.

Though it doesn't happen often, sometimes we can make a mistake. If there’s any problem with your order, or the goods you' have received, let us know straight away.

Email us at customerservice@jennys.ie and include your order number and the issue with the order. Please include your contact details, as sometimes it’s just easier to resolve the issue over the phone and have the chat!

If you would prefer to call us our Webstore HQ is open from 10-4pm. Tel : (01) 8350782

We are delighted to offer customers a ‘pay-in’ deposit system, which allows you to make regular payments on items you have placed on deposit. We require a payment of 30% of the total initially and then payments can be made for a period of time not exceeding 3 weeks.If you cannot find the answer to your question on this page, please don’t be shy and contact us at customerservice@jennys.ie

We will always endeavor to help look after any questions or queries you may have so don’t be shy and get in touch

Yes, you sure can! Click & Collect is a service that allows you to buy online and collect purchases in store. There are no delivery charges and no waiting around at home for the postman. Plus, you’ll get to enjoy the Jenny's in store experience.